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Residential Field Services

Property/Occupancy Inspection

Inspector will determine occupancy status. Does not include an interview attempt. Includes property condition, property type, neighborhood status and utility information. It also indicates if personal property and pool are onsite, if the property is secured, grass height and if any damages or hazards are present.

Interview and Inspection

A property inspection which includes an attempt to make contact with the mortgagor or co-mortgagor. The interview includes current home and work telephone numbers, reason for late payment and mortgagor comments. If no one is home, NFR call back card can be left asking the mortgagor to contact the servicer.

24-Hour Rush Property Inspection

Property inspection completed in the field within one business day of request. One additional business day might be required to process the results to your office.

Vacant Property Inspection – Interior/Exterior

Once the property has been vacated and secured, inspection is done including the interior of the house to check for damages not visible on an exterior property inspection.

3-Attempt Resident Determination Inspection

Field representatives will visit the property up to three times in attempt to determine who is actually living at the home. Visits will be at varied times on different days with one visit outside normal business hours.

72-Hour Rush Property Inspection

Property inspection completed in the field within three business days of request. One additional business day might be required to process the results to your office.

5-Day Rush Property Inspection

Property inspection completed in the field within five business days of request. One additional business day might be required to process the results to your office.

24-Hour Rush Interview

Interview and property inspection completed in the field within one business day of request. One additional business day might be required to process the results to your office.

72-Hour Rush Interview

Interview and property inspection completed in the field within three business days of request. One additional business day might be required to process the results to your office.

5-Day Rush Interview

Interview and property inspection completed in the field within five business days of request. One additional business day might be required to process the results to your office.

Resident Determination Inspection

Field representatives will knock on the door of mortgagor and/or check with neighbors to try to determine who is actually living in the home.

Sale Date Inspection

A property inspection to be completed on a specific date. One additional business day might be required to process the results to your office.

Redemption Expiration Inspection

A property inspection to be completed on a specific date. One additional business day might be required to process the results to your office.

Natural Disaster Inspection

Inspections in areas where natural disasters (earthquakes, floods, fire, etc.) have taken place. The inspection will advise if a property has sustained any apparent damages and what the damages are.

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