Investor Guidelines & Pricing
NFR work closely with the government agencies involved in mortgage servicing. Our goal is to exceed our clients expectations by providing quality services in a timely manner. Our team is happy to answer any questions you have related to default servicing guidelines and help you resolve an issue with government agency, if necessary.
NFR contractors across the nation perform field services with integrity and professionalism. Below are links to the current guidelines and pricing for each of the investor types to ensure work is performed to the investor standards and invoiced accordingly.
CFPB – Consumer Finance Protection Bureau
FDIC – Protecting Sensitive Information (PDF)
FDCPA – Fair Debt Collection Practices Act (PDF)
Gramm-Leach-Bliley Privacy Act – Federal Trade Commission Overview (www.ftc.gov)
HUD Handbook 4000.1 Extension (PDF)
HUD Response Letter 6-3-2016 (PDF)
HUD Mortgagee Letter 2016-02 (PDF) (CURRENT POLICY)
HUD Mortgagee Letter 2010-18 (PDF) (PREVIOUS POLICY)
HUD Mortgagee Letter 2010-18 FAQ’s (PDF)
HUD Mortgagee Letter Index (www.hud.gov)
FHA Info #20-20 (PDF)
FNMA Inspection Price Matrix (Effective 3/8/23)
FNMA Lender Letter LL-2021-02 (5/5/22) (PDF)
FNMA F-1-05 Expense Reimbursements (3/20/22) (PDF)
FNMA-Property Preservation Matrix and Reference Guide April 2019
Defined Expense Reimbursement Limits April 2019
Requirements for Performing Property Inspections (11/14/18) (PDF)
Property Preservation Matrix – July 2017 (PDF)
FNMA Lender Letter LL-2017-07 (PDF)
Servicing Guide Procedures SVC-2017-06 (PDF)
Perforeclosure Clear Boarding Clarifications (PDF)
Servicing Guide Announcement SVC-2016-10 (PDF)
Servicing Guide Announcement SVC-2015-15 (PDF)
Servicing Guide Announcement SVC-2015-07 (PDF)
Fannie Mae – Property Preservation Matrix and Reference Guide 11-12-2014 (PDF)
Servicing Guide Announcement SVC-2013-22 (PDF)
Bulletin 2023-17 – Effective 8-9-23 (PDF)
- Exhibit 57 – Effective 8-9-23
- Exhibit 74 – Effective 8-9-23
Bulletin 6-14-22 (Temporary) (PDF)
Exhibit 57 – Effective 12-12-18 (PDF)
Exhibit 57 – Effective 10-09-17 (PDF)
FMAC Bulletin 4-20-17 2017-5 (PDF)
Exhibit 57 – Effective 4/20/17 (PDF)
Exhibit 57 – Effective 2/15/17 (PDF)
Exhibit 57 – Effective 10/20/14 (PDF)
Bulletin 3-17-14 (PDF)
